Frequently Asked Questions

Between 3 and 8 business days in total. Every print is made to order, so allow 2 to 3 business days for production and 1 to 5 business days for delivery once it ships. You will get a tracking link by email when your order leaves the studio.

Tracked premium shipping is included on every order delivered to the contiguous 48 states, at no extra cost and with no minimum. We do ship to Alaska and Hawaii, but carrier rates there are much higher, so those orders are quoted individually. Contact us before ordering and we will send you a quote.

Not yet. We currently ship within the United States only. If you are outside the US and want to be told when that changes, email support@loot-art.com.

No. Every order ships with our one tracked premium shipping option. Because each print is produced individually, faster delivery would not shorten the part of the timeline that takes the longest.

Because every print is made to order, we can only cancel an order before it enters production. Email orders@loot-art.com as soon as possible and we will cancel and refund in full if production has not started.

You may return any order for any reason within 30 days of delivery. To qualify, the item must be unused, undamaged, and returned in its original packaging. Email orders@loot-art.com with your order number and a note on what went wrong, and we will send you return instructions. Please do not send anything back before you hear from us: returns received without prior authorization cannot be processed. Where there is no defect or workmanship issue, return shipping is paid by the customer. We recommend a tracked service, since we cannot refund an item that does not reach us.

If your print arrives damaged, shows a defect in printing or workmanship, or is not what you ordered, we will replace it free of charge or refund you in full, whichever you prefer. You do not pay return shipping, and in most cases we will not ask you to send the item back at all. Email orders@loot-art.com within 30 days of delivery with your order number and photographs of the item and its packaging.

Approved refunds go back to your original payment method. Once we have received and inspected your return, or approved a claim, we process the refund within 2 business days. Your bank or card issuer typically takes a further 5 to 10 business days to post it.

It is a high resolution inkjet print made with pigment based inks rather than dye based ones. Pigment inks sit on the surface of the paper and hold their color far longer. Ours are rated to resist fading for more than 100 years under normal indoor display conditions.

Fine art paper orders are printed on either Archival Matte 230gsm or Somerset Velvet 255gsm cotton rag, depending on the option you choose. Both are acid free.

Rolled canvas arrives in a tube, unmounted, so you can stretch or frame it yourself. Stretched canvas arrives ready to hang, mounted on a 1.25 inch deep wooden frame with the image continuing around the edges.

Yes. Both fine art paper and canvas are available framed, ready to hang. Framing options and prices are shown on each product page.

Available sizes vary by artwork, because we keep each image in its original proportions. The sizes offered for a given piece are shown on its product page.

Hang it out of direct sunlight, avoid rooms with heavy humidity such as bathrooms, and dust the surface gently with a dry, soft cloth. Do not use cleaning sprays on an unglazed print or on canvas.

In the United States. Every order is produced domestically after it is placed.

Loot Art publishes and sells work by independent artists. If you are an artist and want your work considered, please use the artist application.

support@loot-art.com for general questions, and orders@loot-art.com for anything about an order you have already placed. Artists, please use the artist application.